Online Business Support

Behind-the-scenes support that keeps things moving

Remote Online Business Support

I provide ongoing online business support for people working in media, entertainment and sport who need an extra pair of hands behind the scenes.

I can help with the day-to-day tasks that keep things running, from updating websites and online platforms to organising files, managing content, keeping track of projects and looking after the practical tasks that don’t need to be handled by you or someone on your team.

Everything is handled remotely, so you get reliable support when you need it without having to employ someone full-time or have someone based nearby.

What Online Business Support Means

There can be a lot going on behind the scenes when you work in media, entertainment or sport. There might be:

Websites and online platforms
Content to upload and publish
Files and digital assets to organise
Projects and deadlines to keep track of
Documents and spreadsheets to maintain
Different systems and tools to manage
Other people or team members to coordinate with

These are often the jobs that need doing but don’t necessarily fall neatly under one person’s role.

I provide practical, ongoing support to help keep these day-to-day tasks organised and taken care of, giving you and your existing team more time to focus on the work that needs your attention.

If you also have a podcast, my specialist podcast support can take care of the production and behind-the-scenes work involved in keeping that running too.

Support is available to a limited number of ongoing clients.

Who I Can Support

This service is a good fit for:

People working in media, entertainment and sport who need practical business support behind the scenes
People managing several projects, platforms or business activities alongside their main career
Those building their own podcast, YouTube channel or other independent content
People who already have an agent, manager or wider team but need additional practical support
Those who travel regularly or spend a lot of time away from their usual base and need someone who can keep things moving while they’re on the go
Anyone looking for reliable, ongoing support without needing to employ someone full-time

Because I work remotely, it doesn’t matter whether you’re at home, travelling for work or moving between different projects and appearances. I can provide a consistent point of support behind the scenes, wherever you’re working from.

I work with clients using the online tools and systems they already have in place.

Business operations aren’t just about keeping tasks organised. They’re about having someone you trust to notice the details, think ahead and keep everything moving. That’s the role I aim to play for every client I work with.

You Create. I Handle The Details

The right support isn’t just about checking tasks off a To Do list. It’s about having someone who understands how you work, takes initiative and keeps things moving behind the scenes without needing constant direction.

My clients often tell me they feel more organised and have greater peace of mind knowing there’s someone reliable behind the scenes keeping track of the details and making sure things get done.

No Need For An Office

I work remotely, so you get consistent support wherever your work takes you.

Flexible Services

Ongoing support tailored around the areas where you or your team need an extra pair of hands.

Professional Support

Reliable, experienced and confidential support you can trust.

Schedule A Call

Emer O'Neill - Broadcaster, Author & Educator

Working with Caroline has been an absolute pleasure! She truly grasped my ideas and goals and helped me create and bring my visions to life. Caroline was great at taking my ideas and turning them into something tangible with her broad skill set. There was nothing too big, or too small and no project she was unable to help me complete.

From the very beginning, she tuned into how I like to work, with no pressure, clear communication and gave me the space and guidance needed to see concepts through. She quickly became a sounding board, a problem solver and someone I could bounce ideas off and trust with just about anything. She came up with brilliant suggestions that I hadn’t even considered and her attention to detail was game changing for me.

I trust her completely with my information, ideas and dreams. She is a very special individual. One of which is hard to come by, with a passion and dedication for excellence in her work and a keen eye for great things. She’s honest and thoughtful and I always feel like she has my best interests at heart. Knowing I can rely on her gives me so much peace of mind.

If you’re looking for someone who’s not just talented but genuinely supportive, easy to work with and kind, I couldn’t recommend her more. Thanks Caroline for everything you have been a God send!

Jeff Black - President & CEO - Black Sheep Global

I’m the first to admit it, I had my reservations about using remote admin support for my leadership development company – until I crossed paths with Caroline at CC Shared Services. Although we’re thousands of miles apart, Caroline quickly sensed and learned our business culture … to the point where I no longer sense a great distance between us.

Her skills are second to none. She’s created a seamless foundation of all things, Black Sheep!

Katie Pulsifer - Certified Life Coach

I had done webinars for about a year before ever hiring support. Each webinar was so much work – to navigate the content, technology and the audience’s questions, comments. During that first year of webinars, I didn’t think that I could justify the expense of outsourcing, so I stumbled along on my own with low to moderate success.
I really wanted to up-level my webinar experience for my registrants, so I hired Caroline and I am thrilled that I did. She was exactly what I needed to significantly improve my webinars. She is an incredible support, not only during the webinar but throughout the whole process.

She offers a comprehensive service that ensures that I am prepared and focused – from proof-reading my slide deck, to triple checking login details, to assisting registrants. She is poised, calm, professional and generous. Her communication and organization of all the details is effective, clear, and concise. My confidence in doing webinars has significantly increased by having her be on my team. I know that my only job is to deliver my content.

I will continue to hire Caroline for all my future webinars. In fact, I can’t imagine doing one without her, ever. She provides incredible support, consistently over-delivers and is a pleasure to work with.

Supporting You

Behind The Scenes

How it Works

If you’ve never worked with remote online business support before, here’s how it works:

1. Schedule a Call

We’ll have a chat about what you need help with, how you currently work and where I could make things easier. No pressure, just a conversation.

2. Choose Your Support

Together we decide what you’d like me to take care of, how much support you need and how I’ll fit in with the way you or your existing team already work.

3. We get Started

Once everything is agreed, I’ll take care of the onboarding, get familiar with your systems and we can start putting your support in place.

How remote online business support works in three simple steps

Online business support for people working in media, music, sport and podcasting

Who I Work With

I provide remote online business support for people working across media, entertainment, sport and podcasting who need an extra pair of hands to manage the practical work happening behind the scenes.

You might work independently or already have a team around you. I can step in where needed to help keep the day-to-day details organised and moving.

Schedule a call to get started

How I Can Support You

No two clients need exactly the same support. I tailor what I do around the areas where you need help, taking care of the practical online tasks that keep your work organised behind the scenes.

Here are some of the ways I can help:



Business Admin Support



Projects & Coordination



Content & Publishing



Website Updates



Files & Digital Assets



Team Support & Coordination



Online Platforms & Systems



Documents & Spreadsheets

Online Business Support Options

Ongoing Monthly Business Support

Limited Availability

For those who need reliable, ongoing support to keep the practical side of their work organised behind the scenes.
Your support will be tailored around your priorities and can include a combination of:
■ Business admin and day-to-day online tasks
■ Website and online platform updates
■ Project and deadline tracking
■ Files and digital asset organisation
■ Documents, spreadsheets and templates
■ Content uploading and publishing
■ Systems and workflow upkeep
We’ll decide together which areas you would like me to focus on within your agreed monthly support

GET IN TOUCH

Ideal for ongoing support across a few key areas of your work.

Extended Monthly Business Support

BY APPLICATION ONLY

For those with multiple projects, platforms or content activities who need more regular support behind the scenes.
With additional monthly capacity, your support can include a combination of:
■ Managing content and publishing workflows
■ Coordinating projects, assets and deadlines
■ Working alongside other members of your team
■ Organising files and digital assets across multiple projects
■ Supporting online platforms and systems
■ Keeping track of the practical details across ongoing projects
We’ll decide together where my time is best used, with priorities managed within your agreed monthly support.

Let's Talk

Ideal if you have more moving parts and need a greater level of ongoing support.

Not sure which option is right for you? Let’s have a chat!

Contact Me

Frequently Asked Questions

I've never worked with remote support before, how does it work?

Everything is handled online, so you don’t need to provide office space or equipment. We can communicate by email, shared documents, task management tools and video calls when needed, depending on how you prefer to work.

I currently work with clients in the US, UK and Ireland and they often tell me it doesn’t feel like there’s any distance between us. Clear communication and good systems mean I can keep things moving behind the scenes wherever you happen to be working from.

I’ll keep you updated so you always know what’s being worked on and where things stand. You get the benefit of consistent support without needing someone to be physically based near you.

Can I change my level of support?

Yes. Your support needs may change over time, so you’re not tied to the same level forever. If you start with Ongoing Monthly Business Support and find you need more help, we can discuss moving you to Extended Monthly Business Support, subject to availability.

Equally, if your workload changes and you need less support, we can discuss what makes sense going forward.

How does invoicing and payment work?

Payments are made by Stripe or PayPal through my invoicing software. VAT is added where applicable.

Your monthly support fee covers my time, equipment and, where applicable, the software I use to provide your support. I work with you as an independent service provider, so you don’t have the additional costs that come with employing someone, such as holiday pay, employer taxes or providing office space and equipment.

We’ll go through invoicing and payment arrangements during onboarding, so you’ll know exactly how everything works before we get started.

What happens if I don’t use all of my support capacity, or if I need more?

Your monthly support capacity is reserved for you in advance. As I work with a limited number of ongoing clients, this means I keep that time available for your work each month.

If you don’t use all of your available support during a particular month, unused capacity doesn’t roll over to the following month.

To help you get the most from your support, we’ll keep in touch about priorities, upcoming projects and anything I’ll need from you to keep things moving.

If you have a particularly busy month and need some extra help, just let me know. I may be able to provide additional support depending on my availability, and any additional cost will always be agreed with you in advance.

Do I have to Purchase Software?

In most cases, I’ll use the tools and software you already have in place. If your support requires a particular platform or paid account that you don’t currently have, I’ll let you know before we get started. I already use a range of professional software and tools to carry out my work, and where I can use these to complete your tasks, there’s no need for you to purchase them separately.

If the work requires access to a platform or account that is specific to your business — for example, your website, podcast hosting, email platform or another online system, you’ll need to have your own account and provide me with the appropriate access.

If we find that you need a new tool or paid platform, I’ll always discuss it with you first. I can also help you work out which option is best suited to what we need to do.

What tools do you have experience with?

I’ve worked with a wide range of online tools and platforms over the years, including:

Business & Organisation: Google Workspace, Asana, Notion, Trello and Dubsado
Websites & Online Platforms: WordPress, Squarespace and Shopify
Content & Media: Canva, Camtasia, Adobe Premiere Pro, Adobe Audition and Vimeo
Email & Marketing: Kit, Brevo and Mailchimp
Other Platforms: Acuity Scheduling, Kajabi, Kartra, Teachable, MemberVault, Heartbeat, Mighty Networks and Etsy

This isn’t a complete list, and I’m comfortable getting to know new systems and platforms when needed. If you don’t see the tool you use listed, just get in touch and let me know what you’re working with.

How do you handle confidentiality?

I understand that working behind the scenes can mean having access to private information, business systems, files and content that isn’t yet public. I treat anything I have access to as confidential and only use the information and systems you provide for the work we’ve agreed.

Confidentiality is also covered as part of our working agreement before we get started. If you or your team require an NDA, I’m happy to discuss this with you.

How do we get started?

You can schedule a call with me by completing a short form, this is to give me some information about your business and the level of support you require. When I receive the form, I will set up a video call meeting with you to discuss your business requirements.

I look forward to hearing from you!