Online Business Support

Behind-The-Scenes Support So You Can Focus On What Lights You Up

Support for Creators & Digital Businesses

I provide retained online business support for creators and digital businesses who need support with managing systems, content workflows and digital platforms ensuring your business runs efficiently without reactive task work or full-time staffing.

What Online Business Support Means

Online businesses have a lot of moving parts, there’s:

Platforms
Digital products
Launch timelines
Client journeys
Content workflows
Systems and integrations

When operational systems and content workflows aren’t managed properly, growth becomes disorganised and inefficient.

I provide structured operational support to ensure your systems, processes and implementation remain organised, maintained and aligned.

This service runs alongside my specialist podcast support and is available to a limited number of retained clients.

What This Business Support Is For

This service is best suited to:

Established creators and online business owners
Course or membership businesses with active content
Digital brands with ongoing content and partnerships
Personal brands juggling multiple platforms and deliverables
Founders seeking retained operational support rather than ad hoc help
Businesses generating consistent revenue and ready for structured support

You Create. I Handle The Details

No Need For An Office

I work remotely, seamlessly fitting into your workflow

Flexible Services

Choose from packages designed for ongoing, structured support

Professional Support

Trusted, high-quality online business support

Schedule A Call

Louise Wright - Nutrition On Track

Caroline has been an amazing help supporting me with several projects over the last months. Initially creating an effective sales page for my programme, setting up a membership site, and recently a website overhaul.

She is super easy to communicate with, understanding the brief from the right perspective and making changes as required with some creative suggestions and ideas too, that would never have crossed my mind! Her explanatory videos of how to do something, so I can do the simple tasks, are really clear and appreciated.

I have always tried to muddle through the technical side before, spending hours, getting stressed and ultimately a mediocre result! Hours that could be better spent doing what I can do, so for me, it’s worth every penny to work with someone who gets quickly what I need, reacts to that efficiently, gets it done and explains it right back too. The quality of the end product is superb and is ultimately taking my business forward.

I’m definitely coming to Caroline again, outsourcing this side of my business has been a game changer!

Katie Pulsifer - Certified Life Coach

I had done webinars for about a year before ever hiring support. Each webinar was so much work – to navigate the content, technology and the audience’s questions, comments. During that first year of webinars, I didn’t think that I could justify the expense of outsourcing, so I stumbled along on my own with low to moderate success.
I really wanted to up-level my webinar experience for my registrants, so I hired Caroline and I am thrilled that I did. She was exactly what I needed to significantly improve my webinars. She is an incredible support, not only during the webinar but throughout the whole process.

She offers a comprehensive service that ensures that I am prepared and focused – from proof-reading my slide deck, to triple checking login details, to assisting registrants. She is poised, calm, professional and generous. Her communication and organization of all the details is effective, clear, and concise. My confidence in doing webinars has significantly increased by having her be on my team. I know that my only job is to deliver my content.

I will continue to hire Caroline for all my future webinars. In fact, I can’t imagine doing one without her, ever. She provides incredible support, consistently over-delivers and is a pleasure to work with.

Bethan O'Riordan - Psychotherapist

I am a Psychotherapist and working with Caroline has transformed my business.

She has helped me streamline my business, reduce my time doing admin and reduce the work load. Caroline is so helpful, efficient, great value and highly skilled and I would highly recommend working with her.

Supporting You

Behind The Scenes

How it Works

If you’ve never worked with remote online business support before, here’s how it works:

1. Schedule a Call

We’ll chat about what you need and how I can help. No pressure, just a conversation.

2. Choose a Package

We’ll discuss your needs and determine which operational support package is the right fit.

3. We get Started

Once your support package is booked, I’ll start handling the onboarding details and then we get to work.

Online Business Support for Creators and Podcasters

Who I Work With

I provide operational support for

Online business owners
Personal brands
Podcasters
Online Course Creators or Membership Owners

who need help managing the moving parts of their workload.

Schedule a call to get started

Online Business Support Information

Services include but are not limited to the following:

v

Client & Customer Support



Admin Support



Audio & Video Editing



Website Updates



Course Content Management



Brand & PR Coordination



Digital Product Support



Templates & Forms

Online Business Support Options

Operational Support

Limited Availability

1250/month

For online businesses and creators who need consistent support to keep their systems, content and client processes organised.
Support across agreed operational areas including:
• Systems & workflow upkeep
• Website content updates
• CRM / client journey maintenance
• Forms, templates & documentation
• Course / membership backend updates
• Digital product maintenance
Structured. Retained. Implementation-focused.

Book Today

This retainer is suited to business owners with steady activity

Extended Operational Support

BY APPLICATION ONLY

1750/month

For creators and online business owners with ongoing content output, partnerships or media activity requiring more embedded support.
Includes everything in Operational Support, with additional monthly capacity for:
• Content organisation & publishing workflows
• Brand partnership coordination (admin & logistics)
• Sponsorship / collaboration documentation
• Media scheduling & behind-the-scenes organisation
• Ongoing content asset management
Work is delivered within agreed monthly capacity and prioritised in advance.

Book Today

For established creators or online businesses with consistent content output

Not sure which option is right for you? Let’s chat!

Schedule A Call

Frequently Asked Questions

I've never worked with remote support before, how does it work?

Everything is done online, meaning you don’t need to provide office space or equipment. We communicate via email, a task manager tool, shared documents and occasional video call check-ins, depending on your preference.

I currently work with clients in the US, UK and Ireland and they often tell me it doesn’t feel like there’s any distance between us. Clear communication, efficient systems and a proactive approach mean tasks get done smoothly without the need for in-person meetings.

You’ll always know what’s happening, I keep you updated so there’s no guesswork. Many clients find remote support even more efficient because it’s distraction-free.

Can I swap services between packages?

The tasks listed for each package are structured to provide the best support at each level. If you need a custom solution, let’s discuss a tailored project that fits your specific needs.

How does invoicing and payment work?

Payments are made via Stripe/PayPal using my invoicing software. VAT may be added to invoices as required.

The operational support rates includes everything I need to support you — my time, equipment and where applicable, my software. You’re not hiring an employee, so you won’t have the added costs of taxes, holiday pay, or providing office space/equipment.

Invoicing and payments are discussed during onboarding and you will be provided with all of the information you need.

What happens if I don’t use all of my support capacity, or if I need more?

Operational Support and Extended Operational Support are structured monthly packages designed to provide consistent, planned support.

Each package includes a defined monthly capacity which is scheduled into my calendar in advance. As I work with a limited number of retained clients, this time is reserved exclusively for you.

Unused capacity does not roll over to the following month.

To ensure work progresses smoothly, it is important that priorities and required information are communicated clearly and in good time.

If your business has a particularly busy period and requires additional support beyond your agreed package, this may be accommodated depending on availability and will be quoted separately in advance.

Do I have to Purchase Software?

You may need to purchase software, if the task requires it and if you do not already have an account for the software required to complete the task (mainly for Online Course Creation, Memberships).

If additional software is required, you will need to purchase the software, create an account and then provide access for me to use it for your tasks.

You can create free accounts for many platforms, but you may be required to upgrade to pro, depending on the tasks we are doing! I can advise when I know the requirements.

What tools do you have experience with?

I have experience using the following tools:

Google Workspace, Canva, WordPress, Squarespace, Acuity Scheduling, Dubsado, Vimeo, Kit, Mailchimp, Kajabi, Kartra, Teachable, MemberVault, Heartbeat, Mighty Networks, Camtasia, Premier Pro, Adobe, Asana, Notion, Trello, Etsy, Shopify and more…

If you don’t see the tool or platform you use in your business listed, please do get in touch.

How do we get started?

You can schedule a call with me by completing a short form, this is to give me some information about your business and the level of support you require. When I receive the form, I will set up a video call meeting with you to discuss your business requirements.

I look forward to hearing from you!