Remote Admin Support
Behind-The-Scenes Support So You Can Focus On What Lights You Up
You Create. I Handle The Details
I provide Remote Admin and Project Coordination support, ensuring everything behind the scenes runs efficiently – so you don’t have to worry about it.
You’re juggling multiple projects, managing your personal brand and keeping up with new opportunities. You don’t have time to handle all the admin, coordination and content logistics but those things still need to get done.
That’s where I come in.
No Need For An Office
I work remotely, seamlessly fitting into your workflow
Flexible Services
Choose from ongoing retainer packages or project-based work
Professional Support
Trusted, high-quality admin and coordination support
Louise Wright - Nutrition on Track
Caroline has been an amazing help supporting me with several projects over the last months. Initially creating an effective sales page for my programme, setting up a membership site, and recently a website overhaul.
She is super easy to communicate with, understanding the brief from the right perspective and making changes as required with some creative suggestions and ideas too, that would never have crossed my mind! Her explanatory videos of how to do something, so I can do the simple tasks, are really clear and appreciated.
I have always tried to muddle through the technical side before, spending hours, getting stressed and ultimately a mediocre result! Hours that could be better spent doing what I can do, so for me, it’s worth every penny to work with someone who gets quickly what I need, reacts to that efficiently, gets it done and explains it right back too. The quality of the end product is superb and is ultimately taking my business forward.
I’m definitely coming to Caroline again, outsourcing this side of my business has been a game changer!’
Katie Pulsifer - Certified Life Coach
I had done webinars for about a year before ever hiring support. Each webinar was so much work – to navigate the content, technology and the audience’s questions, comments. During that first year of webinars, I didn’t think that I could justify the expense of outsourcing, so I stumbled along on my own with low to moderate success.
I really wanted to up-level my webinar experience for my registrants, so I hired Caroline and I am thrilled that I did. She was exactly what I needed to significantly improve my webinars. She is an incredible support, not only during the webinar but throughout the whole process.
She offers a comprehensive service that ensures that I am prepared and focused – from proof-reading my slide deck, to triple checking login details, to assisting registrants. She is poised, calm, professional and generous. Her communication and organization of all the details is effective, clear, and concise. My confidence in doing webinars has significantly increased by having her be on my team. I know that my only job is to deliver my content.
I will continue to hire Caroline for all my future webinars. In fact, I can’t imagine doing one without her, ever. She provides incredible support, consistently over-delivers and is a pleasure to work with.
Bethan O'Riordan - Psychotherapist
I am a Psychotherapist and working with Caroline has transformed my business. She has helped me streamline my business, reduce my time doing admin and reduce the work load. Caroline is so helpful, efficient, great value and highly skilled and I would highly recommend working with her.
Supporting You
Behind The Scenes
How it Works
If you’ve never worked with remote admin support before, here’s how it works:
1. Schedule a Call
We’ll chat about what you need and how I can help. No pressure, just a conversation.
2. Choose a Package
Whether you need ongoing support or a one-time project, I’ll recommend the best option.
3. We get Started
Once your package is booked, I’ll start handling the onboarding details and then we get to work.
Who I Work With
I provide behind-the-scenes support for
- Online business owners
- Personal brands
- Podcasters
- Online Course Creators or Membership Owners
who need help managing the moving parts of their workload.
Service Information
Services include but are not limited to the following:
Client & Customer Support
Admin Support
Audio & Video Editing
Basic Website Updates
Course Content Management
Brand & PR Coordination
Digital Product Support
Templates & Forms
Support Options
Essential Support - up to 12hrs
- General Admin Support
- Website Content Updates
- Forms & Templates Creation
- Course Content Management
Standard Support - up to 24hrs
Most Popular- Admin Support
- Client & Customer Support Tasks
- Content Managment
- Course/Membership Maintenance
- Audio/Video Editing
- Brand & PR Coordination
Premium Support - up to 48hrs
- Content Management
- Basic Audio/Video Editing
- Brand & PR Coordination
- Digital Product Support
- Custom Project Support
These packages are designed to offer structured, high-value support at different levels.
Customisation is available depending on the nature of the request.
If you need specialised support, a Custom Project may be more suitable.
Not sure which option is right for you? Let’s chat!
Custom Project Support
I offer custom project-based support for specific deliverables.
How it works
- We’ll discuss your requirements and agree on a fixed scope of work for the project.
- This is not tied to a set number of hours per month but is structured based on completion milestones.
- The work is completed within an agreed timeframe, but tasks do not roll over month-to-month.
Examples of Custom Project Work
✔ Structuring and setting up an online course
✔ Organising and uploading content for a membership platform
✔ Streamlining business documents, SOPs & templates
VIP – Focused High-Impact Support
For those who need an intensive session to tackle a backlog of admin tasks, content uploads, or project organisation in one go.
✔ Half-Day Option
✔ Full-Day Option
Perfect for
- Clearing backlogs
- Brainstorming session
- A focused session to get organised fast
Full payment is required upfront to secure your VIP session.
Payments are non-refundable as I block out this time exclusively for you.
If you need to reschedule, at least 48 hours’ notice is required to rebook.
VIP Days are scheduled based on availability.
Frequently Asked Questions
I've never worked with remote admin before, how does it work?
Everything is done online, meaning you don’t need to provide office space or equipment. We communicate via email, a task manager tool, shared documents and occasional video call check-ins, depending on your preference.
I currently work with clients in the US, UK, and Ireland and they often tell me it doesn’t feel like there’s any distance between us. Clear communication, efficient systems and a proactive approach mean tasks get done smoothly without the need for in-person meetings.
You’ll always know what’s happening, I keep you updated so there’s no guesswork. Many clients find remote support even more efficient because it’s distraction-free.
Are there set hours for the retainer packages?
The monthly retainer options are based on hours distributed over the month. You can choose to spread these evenly across 4 weeks (e.g. for ‘Essential Support’, you can choose to use 3 hours per week).
If I have availability, you can choose to use those 12 hours over a few days, it very much depends on the tasks required and my availability.
Please contact me to discuss your preference.
Can I swap services between packages?
The tasks listed for each package are structured to provide the best support at each level. If you need a custom solution, let’s discuss a tailored project that fits your specific needs.
How does invoicing and payment work?
I invoice in your local currency. The exchange is handled automatically on the backend. VAT may be added to invoices as required. Payments are made via Stripe/PayPal.
This hourly rate includes everything I need to support you — my time, equipment and where applicable, my software. You’re not hiring an employee, so you won’t have the added costs of taxes, holiday pay, or providing office space/equipment.
Invoicing and payments are discussed during onboarding and you will be provided with all of the information you need.
How is the time monitored?
Work is timed using a tracker that is integrated to the invoicing system and once the allocated hours for your retainer are reached, work will pause until a new retainer is purchased.
I will notify you when you are approaching your limit so you can decide whether to purchase additional hours or wait for the next billing cycle.
Unused hours do not roll over to the next month, this ensures that I can maintain availability for all clients.
What happens if I don't use all of my hours, or if I need more?
The retainers are set up to ensure you get the right level of support required for your business. I use a timer when completing tasks for your business, you are charged for the time spent working on your business tasks.
If you do not use all of the hours in your monthly retainer, you will lose them and they cannot be carried over to the following month. The hours I work on your business will be planned and scheduled into my calendar every month. I have other clients on retainers and their time is also scheduled so I need to plan my time accordingly.
Please note: It is your responsibility to ensure you provide me with the information required to carry out the work and to communicate your priorities. If you do not use your agreed hours, I will not be in a position to suggest filler tasks for you to ensure you reach your retainer hours each month.
If you need more hours, my ability to do more than your agreed hours will be based on my availability at the time. We will be in regular contact and I can flag to you when you are approaching your set hours limit. Alternatively, if you have a particularly busy month coming up and if my schedule allows, I’m happy to increase the hours, providing you give me a ‘heads up’/prior notice, so that I can plan ahead.
Do I have to Purchase Software?
You may need to purchase software, if the task requires it and if you do not already have an account for the software required to complete the task (mainly for Online Course Creation, Memberships, Podcasts).
If additional software is required, you will need to purchase the software, create an account and then provide access for me to use it for your tasks.
You can create free accounts for many platforms, but you may be required to upgrade to pro, depending on the tasks we are doing! I can advise when I know the requirements.
For Audio/Video editing, Basic Graphic Design, I use my software to carry out these tasks.
What's the difference between a Retainer and a Custom Project?
A Retainer gives you dedicated support each month for ongoing tasks, while a Custom Project is designed for one-off, structured work with a set timeline and scope.
What tools do you have experience with?
I have experience using the following tools:
Google Workspace, Canva, WordPress, Squarespace, Acuity Scheduling, Dubsado, Vimeo, Kit, Mailchimp, Kajabi, Kartra, Teachable, MemberVault, Heartbeat, Mighty Networks, Camtasia, Premier Pro, Adobe, Asana, Notion, Trello, Etsy, Shopify and more…
If you don’t see the tool or platform you use in your business listed, please do get in touch.
How do we get started?
You can schedule a call with me by completing a short form, this is to give me some information about your business and the level of support you require. When I receive the form, I will set up a video call meeting with you to discuss your business requirements.
I look forward to hearing from you!