Services
Most business owners spend more time than is necessary on the administrative tasks for their business. Outsourcing these tasks will give you back valuable time, that can otherwise be spent connecting with your existing customers, or acquiring new ones. You can choose the level of monthly support your business requires by selecting which retainer option suits your needs.
Services include but are not limited to the following:
Administration Support
I can help you with a range of administration tasks to help streamline your business operations and free up your time for more important tasks. Some of the ways I can help include:
- Data Entry: I can take over your data entry tasks such as: inputting customer information, updating spreadsheets, and maintaining databases.
- Customer Support: I can help you with customer support tasks like answering customer inquiries, handling complaints, and providing information about your products or services.
- Document Creation: If you need assistance with creating manuals, workbooks, procedures, education/training material, checklists, customer surveys, questionnaires, forms etc. for your business, these are tasks that can be delegated to me.
- Forms & Templates: If your business requires you to have forms or templates, I can help by creating those for you. Or you can choose from one of the many small business templates I have already created by visiting my shop page.
- Basic website maintenance: Tasks such as uploading content/blogs/images can be handed over to me.
Some businesses only require a few hours of virtual support for their general administration tasks each month. ‘Option One’ from my retainer rates would be suitable for this type of support request.
The tasks listed here are just some examples of what you can choose to include with your retainer rate.
Every business is different, if you’re not sure which option will work best for you, complete this short form to give me a little information about your business and I will set up a call where we can discuss your requirements.
By outsourcing your administration tasks to me, you can focus on growing your business, while I handle the day-to-day tasks that keep it running smoothly in the background.
Holiday/Vacation/Maternity Cover
There may be times in your business where you need temporary administration cover for existing employees.
I have 20+ years experience working for a corporate business, as well as being a business owner myself. Outsourcing an admin role on a temporary basis could be a good solution for your business.
Going through the process of hiring an employee on a temporary basis to handle administrative tasks can be a costly and time-consuming process. Providing vacation/holiday and sick leave coverage can be a real challenge for small businesses.
That’s where I come in as an alternative solution. I can assist small business’ with administrative support, without the need to hire an employee.
I can help with a range of tasks and can also be trained on your specific systems/processes and become familiar with your business, so that I can provide a consistent level of service.
As well as your business operations continuing seamlessly, even when your employees are on leave, outsourcing to me means that you can also save on other costs related to hiring and training temporary employees, such as agency fees, providing benefits and other perks. It also allows for a more flexible and cost-effective solution for businesses that may have varying needs over time. I can provide coverage when you need it and can be scaled up, or down as required.
Training can be conducted beforehand and a handover can be completed upon the employees return.
Feel free to contact me to discuss options for admin cover
Customer Service Support
As a business owner, you understand the importance of providing excellent customer service support to your clients. However, managing customer support can be a time-consuming. I’m here to help you streamline the process and take the burden off your shoulders.
I can assist you in managing customer support, such as email support, CRM support and be available to assist your customers with any issues or questions they may have.
I will work closely with you to understand your business and tailor services to meet your specific needs. With my help, you can provide excellent customer service support to your clients and create the space for you to focus on growing your business.
Project Support & Temporary Work
If you require project support, or assistance on a temporary basis without the hassle of going through recruitment agencies, or posting on job websites, I can provide the support you need.
You may not always need to hire a full-time, or even a part-time resource for certain tasks.
Whether you require a few hours of admin support for your project each week, or need a dedicated resource for a specific project that you have coming up.
Get in touch today to see how I can support you with your project.
Basic Video/Audio Editing
You may be looking to expand your reach and connect with your audience through video and audio content. Whether it’s creating videos for YouTube, Podcasts, or Online Courses, having high-quality and professional-looking content is important. However, editing videos and audio can be a complex and time-consuming task.
I can help you with all your basic video and audio editing needs by assisting you with tasks such as:
- cutting and splicing your video footage for repurposing,
- adding background music, and creating transitions.
- I can also help you with audio editing, such as removing the ‘ums’ and ‘ahs’, removing background noise, or removing mistakes.
For basic video or audio editing services I use Camtasia software. I will work closely with you to understand your vision and help you create professional-looking content that will engage and delight your audience.
Online Course Creation
Online course creators often have a lot on their plate when it comes to setting up and launching their course. From loading content into their chosen platform, to creating graphics, setting up a community group, and ensuring that all the integrations are working properly, it can be overwhelming.
I understand this and am here to help. I can assist you with the basic setup of your online course, including loading your course content into the platform of your choice, creating basic graphics that align with your brand, setting up a community group for your students, creating a customer support hub, and a FAQ area.
I can also ensure that the integrations, such as payment processors, email marketing platforms, and analytics tools, are working seamlessly.
I will work closely with you to understand your needs and together we will make sure that your online course is set up for success.
With my help, you can focus on creating valuable content and engaging with your students, while I handle the technical aspects of setup.
Email Marketing Support
If you are not currently using email marketing in your business, it’s definitely something to consider.
Email marketing is a powerful tool for building relationships with your audience and driving sales. However, setting up an email marketing system can be a complex task, especially when it comes to integrating it with your website and the other software/platforms you use.
I offer a reliable online business support solution for businesses of all sizes. With my help, you can focus on growing your business, while I take care of the administrative tasks that often consume valuable time and resources.
There are many benefits to outsourcing these tasks:
You’ll have access to a wide range of skills and expertise, including customer support, email management, basic video and audio editing, and more. This means that you can delegate tasks that you may not have the time or expertise to handle yourself, allowing you to focus on your core business objectives.
Second, by working with me, you have the flexibility to scale up, or down as your business needs change. You can hire me for a few hours a week, or a set number of hours per month and increase hours as your business grows.
By outsourcing your administrative tasks, you can free up your time to focus on what you do best – growing your business. You can rest assured that your administrative needs are being handled by a skilled and experienced professional, allowing you to be more productive and efficient in your work.
So, if you’re self-employed, or a small business owner looking for reliable, flexible, and affordable administrative support, look no further.
Contact me today to learn more about how I can help you grow your business.
Retainer Rates
Here are the options for my monthly retainer rates. Retainers are subject to availability.
Option one
- 12 hrs per month
Option two
Most Popular- 24 hrs per month
Option Three
- 48 hrs per month
For project work, employee holiday/leave cover, please contact me to discuss monthly hours required and rates.
If you are not sure which retainer option is right for you, feel free to contact me and we can discuss the work you require, I can then advise on the best option to suit your needs.
Frequently asked questions
Are there set hours for the retainer packages?
The monthly retainer options are based on hours distributed over the month. You can choose to spread these evenly across 4 weeks (e.g. for Option One, you can choose to use 3 hours per week spread over the month). If I have availability, you can choose to use those 12 hours over a few days, it very much depends on the tasks required and my availability.
Please contact me to discuss your preference.
What happens if I don't use all of my hours, or if I need more?
The retainers are set up to ensure you get the right level of support required for your business. I use a timer when completing tasks for your business, you are charged for the time spent working on your business tasks.
If you do not use all of the hours in your monthly retainer, you will lose them and they cannot be carried over to the following month. The hours I work on your business will be planned and scheduled into my calendar every month. I have other clients on retainers and their time is also scheduled so I need to plan my time accordingly.
Please note: It is your responsibility to ensure you provide me with information on the work you wish to have carried out and to communicate your priorities. If you do not use your agreed hours, I will not be in a position to suggest filler tasks in order to make up the time to ensure you reach your retainer hours each month.
If you need more hours, my ability to do more than your agreed hours will be based on my availability at the time. We will be in regular contact and I can flag to you when you are approaching your set hours limit. Alternatively, if you have a project, or a particularly busy month coming up, and if my schedule allows, I’m happy to increase the hours, providing you give me a ‘heads up’/prior notice, so that I can plan ahead.
The support I require is not on your website, can you still help me?
I do specialise in certain areas however, the services on my website are not set in stone, I have experience working with a variety of businesses from Corporates, Small Businesses, Coaches, Yoga Instructors, Gift Shops to Construction, it’s difficult to lay out all of the different scenarios for every business, as each one is unique and require varying levels of support.
I am also a business owner and understand that no two businesses are the same, I am versatile and I am constantly updating my skills, this is one of the many benefits of hiring a VA!
If you think you could use the help of a Virtual Assistant, why not contact me today to discuss your business needs and see how I can help you.
I only need a few hours support per week, is that enough to justify hiring you?
Absolutely, many small businesses are in the same boat, this is why outsourcing your admin is such a great idea.
In this instance, I would encourage you to choose my ‘Option One’ retainer, this works out at approx. 3 hours per week, which should cover basic admin support requirements for most small business owners.
I usually have a number of clients I support, this is why I encourage you to have a retainer agreement, it means that your work is booked into my schedule each month, so that your work is guaranteed.
How do I pay?
For monthly retainer packages, clients are required to pay the first month before the work starts. We will decide on the date for your monthly invoices thereafter.
Payments are made via Stripe/PayPal, or bank transfer.
Invoicing and payments are discussed during onboarding and you will be provided with all of the information you need.
Do I have to purchase software?
You may need to purchase software, if the task requires it and if you do not already have an account for the software required to complete the task (mainly for Online Course Creation, Webinars, Email Service Provider and Client Mangement systems). If additional software is required, you will need to purchase the software, create an account and then provide access for me to use it for your tasks.
You can create free accounts for many platforms, but you may be required to upgrade to pro, depending on the tasks we are doing! I can advise when I know the requirements.
How do we get started?
You can schedule a call with me by completing a short form, this is to give me some information about your business and the level of support you require. When I receive the form, I will set up a video call meeting with you to discuss your business requirements.
I look forward to hearing from you!
Running a small business can be time-consuming, most business owners want to spend their time on their business and less time doing the behind-the-scenes admin work.
As business owners, we often wear multiple hats and try to handle everything ourselves. However, as our businesses grow, it becomes increasingly difficult to keep up with all the administrative tasks required to keep things running smoothly. This is where remote administrative support comes in.
Doing everything yourself may seem like the most cost-effective option, but it’s not always the best use of your time or resources. Trying to handle all of the administrative tasks, on top of your core responsibilities, can quickly lead to burnout and exhaustion.
How I Can Help
I can provide a wide range of administration and/or customer support. I work remotely from my own office and with over 20 years of experience, I can provide support for most businesses.
By outsourcing administrative tasks, you can free up your time to focus on what you do best. Not only does this help prevent burnout, but it also ensures that you’re using your time and skills in the most efficient way possible.
Many business owners and self-employed individuals may not have the necessary skills, knowledge, or experience to handle all of their administrative tasks effectively. This can lead to mistakes, missed deadlines, and a general lack of organisation. Outsourcing can ensure that your administrative tasks are being handled by a skilled professional who has the expertise and experience to do the tasks faster.
If you’re a business owner or self-employed person looking for reliable and flexible administrative support, don’t hesitate to get in touch today to save time, increase productivity, and focus on what really matters – growing your business.
Contact me today to learn more about my remote admin support services and how I can help you streamline your business operations.
Tools I have experience with:
Google Workspace, Canva, WordPress, Squarespace, Acuity Scheduling, Vimeo, Mailchimp, ConvertKit, Kajabi, Kartra, Teachable, MemberVault, Heartbeat, Mighty Networks, Camtasia, Asana, Notion, Trello, Etsy and more…
If you don’t see the tool or system you use in your business listed, please do get in touch.
Want To Learn How To Do The Basics Yourself?
Take Control of Your Business: Learn How to Handle Essential Tasks Yourself by joining my Membership Community for Beginners!
If you’re ready to take the first step in building your online presence, join my Membership Community for Beginners and learn the essential skills you need to start transferring elements of your business online.