CAN YOU SUPPORT ANY BUSINESS?
Yes, I can support any business that does not require me to be physically based at their office location. I work virtually from my own office, all of our communication and tasks are carried out online.
Some business owners may not have office premises but still require assistance with their administration work, this is why most small business owners are moving towards outsourcing their admin.
THE SUPPORT I REQUIRE IS NOT ON YOUR WEBSITE, CAN YOU STILL HELP ME?
I do specialise in certain areas however, the services on my website are not set in stone, I have experience working with a variety of businesses from Corporates, Small Businesses, Coaches, Yoga Instructors, Gift Shops to Construction, it’s difficult to lay out all of the different scenarios for every business, as each one is unique and require various levels of support.
I am also a business owner and understand that no two businesses are the same, I am versatile and I am constantly updating my skills and learning new ones, this is one of the many benefits of hiring a VA!
If you think you could use the help of a Virtual Assistant, why not contact me today to discuss your business needs and see if I can help you.
I ONLY NEED A FEW HOURS SUPPORT A MONTH, IS THIS ENOUGH TO JUSTIFY HIRING YOU?
Absolutely, many small businesses are in the same boat, this is why outsourcing your admin is such a great idea. Virtual assistants have a number of clients that they support, this is why they encourage you to have a retainer agreement, it means that your work is booked into their schedule each month. Most are flexible and happy to increase the hours if you have a particularly busy month coming up, providing you give them prior notice.
HOW DO WE COMMUNICATE?
We have our initial discovery call via Skype or Zoom (or in person for local businesses). We then start the onboarding process (contract, invoices etc) documents will arrive in your inbox. When a start date is confirmed, we communicate by skype, zoom, phone, email and using a project management system. The level of communication varies depending on the work being carried out. We will discuss this during our first meeting.
HOW DO YOU TRACK YOUR TIME?
I track the time spent working on the client’s project using a desktop app. If the project is based on an hourly rate, the minimum invoice amount is for one hour and the hourly rate is billed in increments of 15 minutes thereafter, with the time rounded up or down to the nearest quarter of an hour. I will also include a time log report with your invoice. If the client is on the retainer option, I will notify the client when they are approaching their time limit for the month.
HOW DO WE SHARE INFORMATION?
There are a number of ways we can share information/files, we will discuss this at the consultation. Files can be securely shared by using a number of options. This will depend on the systems the client has access to. I will make suggestions and provide the necessary instructions if you are not familiar with the one that works best for your business.
WHAT ABOUT CONFIDENTIALITY?
The business affairs of the client will not be discussed or disclosed to any third parties. I am happy to sign a confidentiality agreement and will respect my client’s privacy at all times.
HOW WILL I BE BILLED?
For retainer and packages, clients are required to pay before the work starts. Hourly assignments, will be invoiced upon completion. If applicable, postage, professional printing and other stationery expenses purchased on behalf of the client’s business will be added to the invoice for reimbursement, together with the receipts.
Payments are made via Stripe/PayPal or bank transfer.
Invoicing and payments are discussed during the onboarding process and you will be provided with all of the information during our discovery call.
DO I HAVE TO PURCHASE SOFTWARE?
Yes, if you do not have an account for the software required to complete the tasks (mainly the Course Creation package, Webinar package, Email Service Provider and Client Mangement system), you will need to purchase the software and create an account. You can create free accounts for some platforms, but you may be required to upgrade to pro, depending on the tasks we are doing! I can advise when I know the requirements.
HOW DO WE GET STARTED?
Head over to the schedule a call page and choose a date/time that best suits you to book a free 30 minute Skype/Zoom call with me, where we can discuss your business requirements. You can also complete the proposal form or send a message via the contact me page if you would prefer to schedule a phone conversation. I look forward to hearing from you!